Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sophietcollection@gmail.com. Please note that returns will need to be sent to the following address: 310 Calle San Francisco Viejo San Juan, PR 00901 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sophietcollection@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

At Sophiet Collection, we take great pride in the quality and craftsmanship of our jewelry. Each piece is carefully inspected before it reaches you.

Please note that all sales are final. We do not offer cash, debit, or credit card refunds. However, we are happy to provide store credit for eligible returns under the following conditions:

Store Credit Policy

  • Items must be returned within 7 days of purchase or delivery date.

  • The jewelry must be unused, unworn, and in its original packaging.

  • Proof of purchase (receipt or order number) is required.

  • Store credit will be issued for the total amount paid, excluding shipping costs.

  • Store credit does not expire and can be applied toward any future purchase.

Non-Returnable Items

  • Custom orders, personalized pieces, or items marked “Final Sale” are not eligible for exchange or credit.

  • Items showing signs of wear, damage, or alteration will not be accepted.

We reserve the right to refuse any return that does not meet the above criteria.

💌 For questions or return requests, please contact us at sophietcollection@gmail.com